Trauma Informed workplace strategist

Lets chat about your business needs

Learn more about my background

Cassandra Reising

With 20 years in hospitality, including over five years in management at Marriott and Hilton as a Food & Beverage Manager and Hotel Operations Manager, I know the pressure your team works under every shift.

Today, as a trauma-informed workplace strategist, I help hospitality leaders build cultures where people stay, perform, and thrive. My practical, research-based training equips managers to recognize stress responses, de-escalate conflict, and create the psychological safety that drives retention and guest satisfaction.

The result: stronger teams, better communication, and leaders who support their people without burning out.

stronger teams, better communication, and leaders who support their people without burning out.

Workshops that change your culture

What Is Included

Initial Consultation

In person or Virtual Workshops

Custom to your specific needs

30 day support post workshop

Real time training

No workplace is the same, let’s connect and I will build a proper plan with you. These workshops will leave you with lasting positive impacts to those around you.

Interactive, practical sessions built for hotels, restaurants, and event venues.

  • Leading Under Pressure: Stay composed, make clear decisions, and keep your team focused when it's busiest.

  • Prioritizing Mental Health in the Workplace: Recognize stress early and build a culture where people can work hard without breaking down.

  • Turning Guest Complaints into Five-Star Reviews: A repeatable approach to calming upset guests and recovering the experience.

  • De-escalation Skills for Front-Line Teams: Practical tools for handling tense moments with guests and coworkers.

  • Keep Your Best People: Create the psychological safety that makes great employees want to stay.

SINGLE WORKSHOP

  • One 90-minute session, up to 10 leaders

  • Notebooks and on-site setup included

  • Customized based on your current challenges

  • 30 days of manager support after the workshop

ONGOING PARTNERSHIP

  • 6-month commitment

  • Monthly 90-minute leadership session in person or virtual with recording included

  • Priority ongoing manager support between sessions

  • One virtual front-line team workshop included monthly with recording

  • Priority scheduling around your busy seasons

  • Each Manager receives a 1:1 individual session a month to provide additional support for them

LEADERSHIP SERIES

  • 4 workshops

  • 90-minutes, up to 10 leaders

  • Notebooks and on-site setup included

  • Continued priority support in-between workshops

  • 40 days of priority access post last session

Initiate a Productive Dialogue

Complete the form with contextual information regarding your challenges, timelines, and desired outcomes, and I will respond promptly.